NDIS Participant details

    NDIS plan details

    Invoice Approvals

    Please select your preferred invoice approval method: *

    NDIS Nominee or Child Representative (if applicable)

    If you have a NDIS nominee, please list their contact details below

    Support Coordinator (if applicable)

    If you have a Support Coordinator (SC), please list their contact details below

    Primary contact person

    You may have listed a few different people above. Who should we first contact if we need to get in touch? This person will receive all general communication from us, including the participant's login details to our app *

    What is this person's relationship to the Participant (parent, sibling, friend etc)?

    What is this person's preferred method of contact? *

    Final steps...

    How did you hear about us?

    Please let us know any other important information about you or your disability, that can help us to best service your needs

    Name of the NDIS Participant, Nominee or legal decision maker who is signing this form *

    Service Agreement

    Parties

    This Service Agreement is between Nurse Assist 24/7 and the NDIS participant or their NDIS nominee/legal decision maker. We will call ourselves Nurse Assist 24/7 in this document. This Service Agreement will be active until either you or Nurse Assist 24/7 decides to let the other party know (in writing) to cancel it. You will not need to sign a new agreement if you get a new NDIS plan and would like to continue using our service.

    Schedule of Supports

    Nurse Assist 24/7 agrees to provide the NDIS participant with Nurse Assist 24/7 services. Nurse Assist 24/7 will claim a set-up fee after you first register with the service, or after you receive a new NDIS plan. You will be given the opportunity to contact us and discuss:

    • Your funded supports and goals;

    • Information about making sure your supports are covered by your NDIS plan;

    • How we receive invoices, make payments and process reimbursements;

    • Whether you would like the option to view and approve your invoices before they are paid;

    • The different responsibilities between you and Nurse Assist 24/7 in monitoring and managing your plan budget; and

    • How to resolve any problems you might have with our service

    Nurse Assist 24/7 will also charge a periodic payment to cover our ongoing responsibilities:

    • Helping you to manage and monitor your budget by emailing monthly statements and providing access to an online portal for full visibility

    • Managing your NDIS plans and paying providers promptly

    • Maintaining your records

    • Providing access to non-registered providers while making sure that you don’t pay more than the NDIS Price Guide limits

    Cost of Service

    All service fees are outlined in the current NDIS Support Catalogue. We reserve the right to change our service fees at any time if the NDIS changes the cost of our service.

    You will not be charged GST on the services outlined in this Service Agreement. A supply of supports under this Service Agreement is a supply of one or more reasonable and necessary supports specified in the statement of supports included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the participant’s NDIS plan currently in effect under section 37 of the NDIS Act.

    Participant responsibilities

    • Treat our staff with courtesy and respect

    • Take full responsibility for your remaining budgets by regularly viewing the online portal and monthly statements

    • Contact us whenever you would like to access a forecast report or to discuss your remaining balances

    • Contact us if you are unsure of the maximum rates payable under the NDIS, or if you are considering the purchase of any product or service that may fall outside the parameters of the NDIS legislation, guidelines or categories funded within your plan. We cannot guarantee payment or reimbursement if the purchase is clearly non-compliant or exceeds the maximum NDIS rate

    • Adhere to our two-day invoice approval policy. Your suppliers require payment in a timely manner; we allow two days for you to view and either approve or decline invoices. In the event you do not respond, you understand it is our policy to automatically process each invoice after this timeframe has expired

    The Participant understands that Nurse Assist 24/7 does not:

    • Actively monitor your spending or any commitments signed within service agreements between you and your service providers

    • Assist you to find local service providers. This is the role of a Local Area Coordinator or Support Coordinator

    • Take responsibility or liability if you exhaust your funds before your NDIS plan expires

    • Take responsibility or liability if you purchase supports that are not compliant with the current NDIS legislation, rules or guidelines

    • Approve payments or invoices on behalf of the NDIS (our ability to create a payment request and finalise payment does not mean the NDIS has approved your purchase or will approve your purchase during an audit)

    • Check that your invoices/receipts adhere to employment laws and regulations as outlined by Fair Work Australia, the Australian Taxation Office (ATO) and any applicable awards (Nurse Assist 24/7 strongly encourages the participant to contact the ATO directly if they engage contractors – depending on the circumstances, the law may require these workers to be formally employed or paid superannuation)

    Support Coordinatorss

    We often work closely with support coordinators who require the intimate details of your NDIS plan and remaining budgets. You agree to notify us immediately if you do not provide consent for us to communicate openly with your current or future support coordinators. We cannot, however, ensure that information provided to your support coordinator/s remains confidential once it has left our service.

    Feedback, Complaints and Disputes

    The Participant is entitled to and agrees to raise any complaints, constructive feedback, suggestions or complaints concerning Nurse Assist 24/7 and its’ services to admin@nurseassist247.com.au . Feedback will be reviewed and responded to by senior management who will take all reasonable steps to resolve your concerns.

    If the Participant is not satisfied with the resolution, they can contact the National Disability Insurance Scheme by calling 1800 800 110, or by visiting one of the NDIS offices in person, or by visiting www.ndis.gov.au for further information. The Participant can also enquire about and lodge a formal complaint with the NDIS Quality and Safeguards Commission on 1800 035 544.

    Ending this Service Agreement

    If either party would like to end this Service Agreement, they must give notice in writing. At your written request to cease our services, we will finalise any outstanding invoices and release your funds within three business days. We agree to give you one month’s notice if we plan to cease services. If either party seriously breaches this Service Agreement, the requirement of notice will be waived.

    Disclaimer

    Nurse Assist 24/7 provides information in good faith, to the best of our knowledge. However, regular changes to the NDIS rules, guidelines, Pricing Arrangements document and Support Catalogue may affect this accuracy and we give no assurance as to the accuracy of any information or advice given. Any advice provided by Nurse Assist 24/7 Services outside of financial administration advice is considered general in nature.

    Nurse Assist 24/7 takes in good faith the information provided by the participant and/or their nominated representative to be true and accurate, and that invoices and receipts presented to Nurse Assist 24/7 are a true reflection of goods and services provided to the participant.

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